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Microsoft

Set up calling in Microsoft Teams with Phone System

Microsoft via Microsoft Learn

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Overview

  • Module 1: Learn about Microsoft Teams Calling.

    • By the end of this module you will be able to:

    • Understand the architecture of Teams Calling.
    • Have a clear understanding of the capabilities of Phone System.
    • Understand the benefits of Direct Routing.
    • Understand the different Teams Calling Plans available to your organization.
  • Module 2: This module will introduce you to the decisions you need to make when deploying Phone System for Microsoft Teams. You will learn about how you can plan Phone System with Microsoft Teams for your organization, and configure what are the key Phone System capabilities that will enable you to get the best out of Phone System.

    • Upon completion of this module, you`ll be able to:

    • Gain and understanding how to plan for a basic phone system.
    • Gain and understanding how to plan for additional Teams calling options.
    • Review the planning process from a fictional Contoso case study.
  • Module 3: You'll learn about how you can set up Phone System with Microsoft Teams for your organization, and configure what are the key Phone System capabilities that will enable you to get the best out of Phone System.

    • By the end of this module, you should be able to:

    • Understand the 10-step set up process for Phone System.
    • Set up key Phone System capabilities.
    • Set up emergency calling.
  • Module 4: This module will introduce you to the steps required to implement Microsoft Teams Calling Plans. You will learn how to determine availability, proper licensing, and how to obtain phone numbers.

    • Upon completion of this module, you`ll be able to:

    • Understand the steps necessary to set up calling plans
    • Understand how to transfer and port numbers
    • Understand how to configure emergency numbers for both Teams Calling Plans and Direct Routing
  • Module 5: Learn how to successfully use Direct Routing with Teams by creating a detailed plan to deploy it in your organization.

    • At the end of this module, you should be able to:

    • List the steps required to deploy Direct Routing.
    • Describe the configuration options available for Direct Routing.
    • Explain the benefits of optimizing media flow.
  • Module 6: Learn how to configure and manage Direct Routing with Microsoft Teams

    • At the end of this module, you should be able to:

    • Explain how to configure and connect a Session Border Controller (SBC).
    • Describe the process for configuring simple and advanced voice routing.
    • Describe how to provision users, implement number translation, create and assign dial plans.
    • Demonstrate how to configure Local Media Optimization.
    • Explain how to manage Direct Routing and resolve common SBC configuration issues.
  • Module 7: Get answers to frequently asked questions about Calling for Microsoft Teams and learn you how to use the Call Quality Dashboard together with Power BI to build a suite of reports to manage call quality in your organization.

    • By the end of this module, you should be able to:

    • Answer commonly asked questions about Calling for Microsoft Teams.
    • Monitor call quality and calling issues.
    • Review reports and metrics on usage of Calling for Microsoft Teams.

Syllabus

  • Module 1: Overview of Microsoft Teams Calling
    • Introduction
    • What is the Microsoft Teams Calling architecture?
    • Understand the Microsoft Teams Phone
    • What is Direct Routing?
    • Use the Teams client with Phone System
    • Understand calling plans for Phone System
    • Deploy Teams Calling in your environment
    • Knowledge check
    • Summary
  • Module 2: Plan your teams calling solution
    • Introduction
    • Phone System deployment decisions
    • Contoso case study
    • Knowledge Check
    • Summary
  • Module 3: Set up Phone System for Microsoft Teams
    • Introduction
    • Use the 10-step process to set up Phone System
    • Set up key capabilities
    • Set up emergency calling
    • Knowledge check
    • Summary
  • Module 4: Implement Microsoft Teams Calling Plans
    • Introduction
    • Step 1 - Find out if Teams Calling Plans are available for your country or region
    • Step 2 - Buy and assign licenses
    • Step 3 - Get phone numbers
    • Step 4 - Add emergency addresses and locations for your organization
    • Step 5 - Assign an emergency address and a phone number to a user
    • Step 6 - Tell your users about their new phone numbers
    • Knowledge check
    • Summary
  • Module 5: Plan your deployment of Direct Routing in Teams
    • Introduction
    • Plan for Direct Routing
    • Configure voice routing options
    • Optimize media for Direct Routing
    • Knowledge check
    • Summary
  • Module 6: Configure and manage Direct Routing with Microsoft Teams
    • Introduction
    • Configure and connect the Session Border Controller (SBC)
    • Configure voice routing
    • Provision users
    • Configure Local Media Optimization
    • Manage Direct Routing
    • Knowledge check
    • Summary
  • Module 7: Onboard and manage users of Calling for Microsoft Teams
    • Introduction
    • Common questions about Calling for Microsoft Teams
    • Create and monitor analytics the Microsoft Call Quality Dashboard and Power BI reports
    • Knowledge check
    • Summary

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