- Module 1: Learn about managing Microsoft Power Platform deployments
- Explore Microsoft Power Platform deployment foundations concepts
- Determine technical requirements
- Plan your deployment
- Multi-tenant and multi-instance Dynamics 365 deployments
- Manage subscriptions
- Determine storage
- Integration considerations
- Manage authentication
- Module 2: Many organizations implementing Dynamics 365 Customer Engagement apps on Microsoft Power Platform are unaware of the amazing capabilities included with their subscription. By default, your subscription includes Microsoft Portals, Gamification, and Voice of the Customer surveys, in addition to technical capabilities like backup and restore, and integrated planning for updates and upgrades. This module focuses on showcasing the great default capabilities you have access to.
- Manage users with Microsoft 365 admin center
- Manage instances with Dynamics 365 admin center
- Manage storage
- Manage updates with Dynamics 365 admin center
- Install apps with Dynamics 365 admin center
- Provision a Microsoft Portal
- Module 3: Manage every Microsoft Dynamics 365 user with access to all the functionality and data included on their solution through a client. Let's focus on the pros and cons of every client and best practices when deploying these clients.
- Enable and manage the Microsoft Dynamics 365 Outlook Add-in
- Install and manage the Microsoft Dynamics 365 Mobile clients
- Install the Field Service Mobile app
- Manage access to Microsoft Portals
- Install the Unified Service Desk
- Module 4: As the world becomes more mobile, understanding Microsoft Power Platform mobile capabilities allows functional consultants not only ensure seamless access from mobile devices, but also take advantage of its unique form factor when implementing Dynamics 365 solutions.
- Enable mobile access for Dynamics 365 Customer Engagement apps
- Manage access to mobile capabilities
- Verify technical requirements for mobile access
- Dynamics 365 for mobile capabilities
- Enable and managing mobile offline mode
- Deep integration with Microsoft 365
- Create and run task flows
- Run Power Apps
In this module, you will:
In this module, you will:
In this module, you will:
In this module, you will:
