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Pluralsight

IT Service Management Foundations

via Pluralsight

Overview

Learn the foundations of contemporary IT service management and take your first steps into the digital age. Understand how today's ITSM is based on Lean and Agile rather than on processes or a rigid service lifecycle structure.

There is a lot to learn about the foundations of contemporary IT service management. In this course, IT Service Management Foundations, you will start working with ITSM based on an agile mindset, laying the foundation for advanced ITSM approaches for the digital age. First, you will explore essential concepts relating to IT Services, such as what an IT Service is, and the definition of IT Service Management. Next, you will discover how contemporary approaches to ITSM were influenced by Lean - the production system developed by Toyota. Finally, you will understand how the Agile Manifesto became the source for guiding principles to any IT operation. When you are finished with this course, you will have the skills and knowledge to start creating value streams and to progress in the ITSM Foundations learning path.

Topics:
  • Course Overview
  • Understanding IT Service Management Key Concepts
  • Describing Lean IT and Kanban in IT Service Managements
  • Understanding Agile Service Management
  • Describing Key Concepts on Value Delivery

Taught by

Frederico Aranha

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