Microsoft Teams is the hub for teamwork in Office 365. In this course, you will learn how to take this collaboration to the next level by adding phone system services for your users.
Microsoft Teams is the fastest growing Office 365 service, but using it for collaboration is only the beginning. In this course, Managing Microsoft Teams Phone Numbers and Systems, you will learn foundational knowledge in how Microsoft Teams can provide phone system capabilities for your organization and cover objectives from the MS-700: Managing Microsoft Teams certification exam. First, you will learn the different options for providing access to phone system services. Next, you will develop an understanding of the steps to provision phone numbers to your users and how to manage their calling experience. Then, you will discover how to provide menu systems to incoming callers and distribute calls to groups of agents. Finally, you will explore how to enhance the conferencing experience by adding dial-in audio to your meetings. When you are finished with this course, you will have the skills and knowledge to effectively manage Microsoft Teams phone systems and audio conferencing.
Microsoft Teams is the fastest growing Office 365 service, but using it for collaboration is only the beginning. In this course, Managing Microsoft Teams Phone Numbers and Systems, you will learn foundational knowledge in how Microsoft Teams can provide phone system capabilities for your organization and cover objectives from the MS-700: Managing Microsoft Teams certification exam. First, you will learn the different options for providing access to phone system services. Next, you will develop an understanding of the steps to provision phone numbers to your users and how to manage their calling experience. Then, you will discover how to provide menu systems to incoming callers and distribute calls to groups of agents. Finally, you will explore how to enhance the conferencing experience by adding dial-in audio to your meetings. When you are finished with this course, you will have the skills and knowledge to effectively manage Microsoft Teams phone systems and audio conferencing.
