What you'll learn:
- Develop simple but persuasive speaking skills in Mandarin Chinese
- Show empathy to customers in Mandarin Chinese
- Develop the ability to use simple but positive language
- Focus on the solutions
- Thank customers for their patience, understanding and valued loyalty
- How to deal with angry customers
- How to collect and verify customers' details
Being an expert in customer service is mostly about getting the most basic support skills right.
Communicating properly, expressing empathy and willingness to help, staying motivated is just a handful of important skills that every customer service agent/support rep needs to be good at.
This series of videos will take you through the basics of customer service in Mandarin Chinese. The topics we cover are:
How to break the language barriers
How to start a conversation
How to verify and collect customers' details
How to ask customers to wait
How to reassure the customers
How to deal with Angry customers
How to deal with Happy customers
How to handle different types of scenarios (Asking customers to repeat themselves, retry the process and how to say "No" politely).
How to respond to customers' feedback/suggestions/advice
How to close the conversation professionally
This course is ideal for you if you are just starting your career in customer service; if you just need a refresher on some of the basics, or you are a business owner that wants to do business with the Chinese market.
Due to the language barriers, you may not be able to solve the problem immediately, but after this course, you will develop simple but persuasive skills to help you:
Calm customers down/ Break the ice
Record relevant information
Pave the way for further assistance
