Mastering Difficult Conversations

This course focuses on mastering difficult workplace conversations. By exploring fundamental elements such as facts, emotions, and identities, learners will gain insights into navigating challenging dialogues effectively. The course covers topics like attribution biases, ease of recall biases, confirmation biases, and bias in meta-perception. Participants will also learn strategies for handling feelings and understanding what is at stake in conversations. The teaching method involves a presentation by Associate Professor Adam Barsky, followed by preparation questions and a Q&A session. This course is intended for alumni and professionals looking to enhance their communication skills in the workplace.