This course covers ServiceNow administration and scripting, with a focus on various aspects such as user and table administration, UI policies, business rules, notifications, service catalog, SLA, reports, and scripting. By the end of the course, learners will be able to configure and customize ServiceNow instances, design workflows, and write scripts to automate processes. The course employs a hands-on teaching method with practical examples and exercises. It is designed for individuals interested in becoming proficient ServiceNow administrators and developers.
Overview
Syllabus
1. ServiceNow Overview & Basics Introduction.
2. ServiceNow - List, Form, Home Pages, Default Update Set and other Basics.
3. ServiceNow - User, Group, Roles & Table Administration.
4. ServiceNow - Table Schema, Reference Qualifier, Display Value, Dictionary Override.
5. ServiceNow - UI Policy, Client Script, Business Rule.
6. ServiceNow - UI Action, Number Maintenance, Create Module.
7. ServiceNow - UI Action - Recap.
8. ServiceNow - Notification Triggers & Other Concepts.
9. ServceNow - Notfication - Properties, Email Script, Event parm1, parm2.
10. ServiceNow - Service Catalog - Part 1.
11. ServiceNow - Service Catalog - Part 2.
12. ServiceNow - Service Catalog - Part 3.
13. ServiceNow - Service Catalog - Part 4 & Workflow Designing.
14. ServiceNow- SLA & Update Set.
15. ServiceNow - Reports Home Page Dashboard Database Vews.
16. ServiceNow - Service Portal.
17. ServiceNow - Scripting - Part 1.
18. ServiceNow - Scripting Part 2.
19. ServiceNow - Scripting Part 3.
20. ServiceNow - Scripting Part 4.
Taught by
SNow Knowledge
