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Intro
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Classroom Contents
Tales from the VOID - The Scary Truth about Incident Metrics
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- 1 Intro
- 2 Why are we here
- 3 What are we solving
- 4 LFI
- 5 What is the Void
- 6 Metadata
- 7 Report
- 8 Duration Data
- 9 Distribution of Duration Data
- 10 The Problem with MTTR
- 11 Google Incident Metrics
- 12 Sociotechnical Systems
- 13 Close Calls
- 14 Nearmisses
- 15 Root Cause
- 16 Path to Blame
- 17 Matrix Moment
- 18 New Approach
- 19 Incident Analysts
