Online Course
Communication in the 21st Century Workplace
University of California, Irvine via Coursera
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Overview
Class Central Tips
Upon completing this course, you will be able to:
1. Define communication and its role in the workplace
2. Describe benefits of effective communication in the workplace
3. Identify and explain most common audiences and techniques for communicating with each audience
4. Identify and solve common obstacles to effective communication
5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager
6. Discuss the best approaches and communication techniques for delivering bad news to your manager
7. Describe ways to make positive connections with your staff.
8. Discuss techniques for deciphering the communication styles of executive managers
9. Discuss techniques for identifying the characteristics and drivers of executive managers
10. Discuss techniques for persuading executive management
11. Identify best practices for working successfully with virtual/remote teams
12. Apply proven techniques for effective conference calls and webinars
Syllabus
Communicating With Your Manager
Communicating With Executives
Communicating With Your Direct Reports
Taught by
Patricia Bravo
Tags
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Reviews
3.0 rating, based on 6 reviews
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Anonymous is taking this course right now.
The teacher doesn't apply the techniques she teach ie: talks toot fast and don't use 'eye' contact with the camera. -
P R Shankar is taking this course right now.
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Victoria Strock completed this course.
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Anonymous is taking this course right now.
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Panagiotis Bouklis completed this course, spending 1 hours a week on it and found the course difficulty to be very easy.
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Niklas Thörne completed this course.