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Soft Skills: Solve Problems w/ Creative & Critical Thinking

IBM via edX


This short, self-paced course was created to teach you how to effectively solve and analyze problems with critical and creative thinking. This course will equip you with invaluable skills that you will have to use in your day-to-day work, especially in office or business-related jobs.

Critical and creative thinking are important because when you encounter a problem you need to be able to both think of different ways to solve the problem, as well as have the ability to recognize and choose the best solution possible. There are certain steps you must take before finding a solution; the most important being analyzing the problem. By taking this course you will learn a specifically designed five step method that will help you find the root cause of a problem. By learning the process you must go through to find the problem, you will also get one step closer to finding a solution.

This short course is suitable to be taken by everyone – students, career starters, even experienced professionals and managers that want a skill refresher. By taking this course you will gain the fundamental skills needed in order to successfully solve any problem and the confidence to achieve professional success.

This course is part of the People and Power Skills Professional Certificate from IBM, that consists of a series of short courses to help you develop essential soft skills for success in the workplace.


The course is composed of the following lessons:

- Solve Problems with Creative and Critical Thinking: An Overview

- About the course

- Topic 1: What’s the problem?

- Topic 2: What’s really going on?

- Topic 3: What are my options?

- Topic 4: What is the best solution?

- Topic 5: What will success look like?

- Course-end Assessment

Taught by

Skills Network


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