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The ABC of Business Communication

State Bank of India via edX


  • What is communication? What is Business communication?
  • Components of communication and communication process.
  • Communication networks in business and their effectiveness.
  • Various types of business communications.
  • Barriers to business communication and how to overcome them.
  • How you can make your business communication more effective.

Do you agree that the success of a business depends on how effectively people communicate within the business, from top to bottom, from bottom to top and with the outside world? Better communication not only aids personal development of people but also builds a positive image of the organisation. It impacts collaboration, negotiation and relationship with stakeholders.

Do you want to enhance your effectiveness and be successful in your business with improved communication skills?

Do you want to bring more positive results in your personal and business life?

If your answer to these questions is “Yes”, then this course is for you.


Week 1

Module 1. What is Business Communication?

i. Definition of communication

ii. Functions of communication

iii. Components of communication

iv. Communication in business

v. Methods of communication

vi. Self-assessment

Module 2. Communication Networks in Organisations

i. Direction of communication – External and Internal Communication

ii. Communication channels

iii. Communication networks and their effectiveness

iv. Self-Assessment

Week 2

Module 3.1: Communication Skills

i. Empathetic listening

ii. Confidence

iii. Clarity

iv. Politeness

v. Self-assessment

Module 3.2: Persuasive Communication

i. Acceptance

ii. Active listening

iii. Cross-cultural communication

iv. Self-assessment

Week 3

Module 4. Barriers to Communication

i. Barriers to communication and overcoming them

ii. Common errors in written and oral communication

iii. Self-assessment

Week 4

Module 5. Communication Climate and Patterns

i. Communication climate

ii. Comparison of communication patterns

iii. Self-assessment

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