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Indian Institute of Management Bangalore

Effective Business Communication

Indian Institute of Management Bangalore via Swayam


Short of breathing, the one activity that humans engage in the most is communication. In a business scenario, communication not only helps us share our thoughts but is essential in getting our work done and becoming more successful.In a business scenario, communication includes written letters, summaries, and emails. Clear communication skills are needed for impactful oral presentations in front of an audience. Even everyday practices like participating in meetings and managing interpersonal communication are key to achieving long and short-term business goals.This course will help you improve these communications skills by exploring the inherent challenges and providing techniques to help overcome hurdles.What you'll learnHow communication works and why it is importantThe barriers, challenges, and frameworks of business communicationMethods for speaking and presenting with confidenceHow to share views in a professional settingTechniques for writing crisp and professional business documentsHow to interact in one-on-one or group meetings


Week 1 - The Process of Communication
  • Overview of Communication
  • Meta-Communication
  • Essential Communication Skills
  • Effectiveness of Communication
Week 2 - Professional Writing - The Basics
  • Written Business Communication Basics
  • Being Managerially Appropriate
  • Getting it Write the First Time
Week 3 - Professional Writing - Applications
  • Business Correspondence
  • Reports and Summaries
  • Informative and Persuasive Communication
Week 4 - Oral Communication
  • Fundamentals of Oral Communication
  • Glossophobia and Lack of Confidence
Week 5 - Presentations
  • Making Professional Presentations
  • Plan and Prepare
  • Practice and Perform
Week 6 - Interpersonal Skills
  • Introduction to Interpersonal Communication
  • Behavior and Communication
  • Personality and Communication

Taught by

Prof. Bringi Dev and Prof. Rakesh Godhwani



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