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National University of Singapore

Intercultural Communication at Work – Land the job and do it well

National University of Singapore via edX


In a market with rising diversity and uncertainty, employers are not only seeking candidates with intelligence and emotional abilities, but also looking for individuals who are culturally sensitive and resilient. Intelligence quotient, emotional quotient, cultural quotient and adversity quotient are, therefore, among the fundamentals of effective professional communication in a culturally diverse workplace.

Against this backdrop, this course aims to guide job applicants from landing a choice position to performing professionally at work. Topics 1 and 2 facilitate the acquisition of professional communication skills associated with personal branding, CV writing and interview skills. Topics 3, 4 and 5 look into relationship building, teamwork, conflict management, negotiation and presentation which are crucial to building and sustaining professional credibility.



  1. Crafting a professional resume and cover letter

  2. Preparing for an interview

  3. Building credibility in a diverse and evolving workplace

  4. Working in teams, managing conflict and negotiation

  5. Presenting persuasively in the workplace

Taught by

Aileen Lam, Jodie Luu and Sylvia Sim


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