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Managing Conflicts on Projects with Cultural and Emotional Intelligence

University System of Maryland via edX


Every program and project has a social world. The program managers, project managers, project teams, and stakeholders mutually agree on roles and interact based on those roles.

Great program managers sense, manage, and influence the social worlds across their projects. They bring order and understanding through conflict management and conflict resolution. Success is not guaranteed, and often teams clash as a new social order is established on every project. They heal divides that can grow under the stress of projects and increase the team’s problem solving ability.

Dr. Pearce, the inventor of the Coordinated Management of Meaning (CMM), explains the social world as a “dance between the two faces of the communication process: coordinating actions and making/managing meaning. A social world is the site where speech acts, episodes and forms of communication, selves and forms of consciousness, and relationships and minds are made.”

Our cultural differences and emotions significantly shape our social worlds.

The program and project manager with good emotional intelligence and cultural intelligence (EI/CI) can better understand and navigate the social worlds of the project team and the stakeholders. High EI/CI also aids in creating understanding in program/project management communications. A program manager or project manager with high EI/CI is more adept at creating understanding because they are self-aware while understanding other’s emotions.Thus, the program manager or project manager can test if the recipient of his or her communication has the requisite know-what, know-how, and know-why understanding of the intended messages.

Program managers and project managers with high EI/CI will be perceived as having a high ethos. Team members will see the high emotional intelligence and cultural intelligence even in the manager’s nonverbal communication. Being more aware of our feelings and other people’s feelings helps enhance our connection to others and make us more credible. Program managers and Project managers with high EI/CI can use pathos more effectively and make the logos portion of their communication more effective. The right balance of ethos, pathos, and logos makes the project manager more persuasive.

Along with increasing the program manager or project manager’s EI/CI, this course will aid the manager in using the tools of CMM. Dr. Pearce created Coordinated Management of Meaning (CMM) in the mid-1970s. Over the years, CMM practitioners have created methods and tools to make the communication perspective visible. One such tool is SEAVA, which is an acronym for Storyboarding, Enriching, Analyzing, Visioning, and Acting. You can use the SEAVA tool to examine communication problems among your project team members and to generate a solution.

Understanding the different social worlds of your program and its project team members and stakeholders will help you create persuasive communications, have a positive impact, and increase understanding among the project team members and stakeholders. CMM will help you become a master of communication and persuasion.


Week One - Emotional Intelligence

Module One - Defining Emotional Intelligence (EI)

Module Two - EI Components One and Two - Self-Perception and Self-Expression

Module Three - EI Component Three - Interpersonal

Module Four - EI Component Four - Decision Making

Module Five - EI Components Five - Stress Management

Week Two - Cultural Intelligence

Module One - Defining Cultural Intelligence (CI)

Module Two - CI Component One - Drive

Module Three - CI Component Two - Knowledge

Module Four - CI Component Three - Strategy

Module Five - CI Component Four - Action

Week Three - The Coordinated Management of Meaning

Module One - What is CMM?

Module Two - Taking the Communication Perspective

Module Three - Social Worlds

Module Four - The Tools of CMM

Module Five - Preparing to Use CMM

Week Four - The CMM Tools

Module One - SEAVA - Part One: Storyboarding and Enriching

Module Two - The LUUUTT Tool for Enriching

Module Three - SEAVA - Part Two: Analyzing and Visioning

Module Four - SEAVA - Part Three: Acting Intentionally

Module Five - SEAVA In Action: Diagnosing a Team Conflict

Taught by

Bill Brantley

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4.7 rating, based on 15 reviews

Start your review of Managing Conflicts on Projects with Cultural and Emotional Intelligence

  • Anonymous
    I really enjoyed this course, especially the videos were comprehensive and the models were clear and understandable. After each video, there was a written summary, which was good to strengthen the knowledge through repetition. Something else that I personally...
  • Anonymous
    It is a useful course form a managerial point of view and can be used even in informal settings. This course has been designed keeping majorly project managers in mind but and manager or leader can be benefited from this course. One can learn about the emotional intelligence, cultural intelligence and as well as the coordinated management meaning from this particular course. I am very happy to have comprehensive knowledge which will help me enhance my managerial skills.
  • Anonymous
    I enjoyed the class for all good materials and lessons and quizzes. I really appreciated all tools learned about social .And learned how to resolves conflicts. the teacher provided great lessons and help students to understand key points of each chapter.
  • Anonymous
    The course was well laid out and easy to follow. Videos were good with clear explanations and good examples. The summaries after the videos were really nice to sink in everything. The quizzes were super easy.
  • Anonymous
    I learned the importance of cultural and emotional intelligence in how to communicate better and create psychological safety. I also learned the tools to effectively solve conflict within a program / project team.
  • Anonymous
    Interesting course with a lot of great tools/models provided that can be used when managing programs or projects or even when communicating in personal relationships. Examples were also helpful!
  • Anonymous
    Excellent content and course delivery via videos and summaries by Dr Bill Brantley. Case studies and examples used made sure that concepts being discussed were made relevant and useful
  • Anonymous
    This is a fantastic Conflict Resolution class. It's better than some Masters level classes. The models presented are relevant and the presentation itself is clear.
  • Anonymous
    Hello, my self Mayuresh Kumbhar ,From india .today i have complete this course ,this course tought me so nice thinks .thank you for all
  • Anonymous
    Although I am taking the audit track, I think that the course still does a lot to teach you about dealing with conflicts in projects.
  • Anonymous
    very good and interesting class, just like the other ones from university of maryland on edx. I can highly recommend taking this course.
  • Anonymous
    Great content and am excited to try the new concepts. Would really like some downloads such as white papers, templates, etc.
  • Anonymous
    Awesome! A whole new area of understanding opened up. Keen to apply. Good insights provided as to why the methods work.
  • Anonymous
    Great course, was clear and understandable. Can't wait to try it in real life what I learnt. Thanks.
  • Anonymous
    Excellent course. I really enjoined the content and material. Helpful to improve my job. I recommend that!

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