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Online Course

Managing Human Resources in the Hospitality and Tourism Industry

Hong Kong Polytechnic University via edX

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  • Provider edX
  • Cost Free Online Course (Audit)
  • Session Upcoming
  • Language English
  • Certificate $198 Certificate Available
  • Effort 6-8 hours a week
  • Duration 6 weeks long
  • Learn more about MOOCs

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Overview

In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.

You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).

Note that this course is priced at USD $198.

Syllabus

Week 1: Human Resources Staffing
Address recruitment and selection strategies in human resource management

Week 2: Organizational Culture
Analyze organizational culture and its impacts on human capital

Week 3: Leadership and Diversity
Evaluate and discuss the importance of leadership to organizations

Week 4: Equal Employment Opportunities and Managing Employee Turnover
Define the meaning of equal employment opportunities; identify legal dimensions of fairness and equal opportunities, ethical and CSR dimensions of fairness and equal opportunities; analyze employee turnover and how to manage it

Week 5: International Human Resources Management in Hospitality
Identify the components and drivers of international human resource management, define the essential role of expatriate workers in hospitality companies, and discuss the cultural diversity in an international organization

Week 6: Future Trends of Human Resources in Hospitality
Discuss key trends in human resource management in hospitality, the applications of Information Communication Technology (ICT) in HRM, and the ways to transform work duties in hospitality

Taught by

Dr Alice Hon

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