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Northeastern University

Healthcare Consumerism and Implication for Care Delivery

Northeastern University via Coursera


In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care.

Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics.

By the end of this course, you will be able to:
1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry
2. Identify the key players in the healthcare ecosystem
3. Describe how the healthcare system operates and its impact on consumer-driven healthcare.
4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.


  • Consumerism in Healthcare
    • Welcome to Healthcare Consumerism and Implication for Care Delivery. In this first week we will look at an overview of the evolving role of healthcare consumerism and the driving forces behind it.
  • Operational Challenges and Change Management
    • This week we will explore organizational change and how it relates to healthcare.
  • Financial & Payment Challenges of Healthcare Consumerism
    • This week we will consider financial and reimbursement models from a distinct consumerism context.
  • The Role of Analytics in Healthcare Consumerism
    • Welcome to the last week of the course. We'll wrap up our exploration of healthcare consumerism by looking at the role analytics plays in consumer decisions within healthcare.

Taught by

George “Russ” Moran


4.6 rating at Coursera based on 67 ratings

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