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Mastering Service Innovation

Karlstad University via Independent

This course may be unavailable.


If service innovation is important for you and if you regard continuous service innovation as crucial for your organizational development, then this course is for you. It is designed for professionals from a wide variety of business areas as well as public organizations. 
Mastering Service Innovation is an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. This course is designed for professionals with an interest in service innovation and is available to both for-credit (registered students) and non-credit participants (non-registered students). It features openly available, weekly, interactive video lectures from a variety of CTF researchers, other researchers as well as practitioners.  The level of the course content is on advanced university level based on research and delivered by active researchers The course is about service innovation studied from different perspectives. The participants will study different types of service innovations, as well as the role and importance of service innovations in different industries. Moreover, methods and processes for new service development will be studied. The role of the customer during a service development process is another important focus of this course.    The course centers around open collaborative and networked learning practices. It makes use of freely available social media tools that do not require extensive technical skills to be mastered and implemented.  We regard learning as a constructive, collaborative, self-directed and contextual process and believe that using the emerging ideas of networked learning is the way forward for lifelong learning. One major intention in designing the course this way is to develop a community of practice around the course content as well as research at the Service Research Center  (CTF). The course encourages and nurtures rich interaction through a number of open spaces such as our Twitter hashtag (#msi151), and our participant blog hub. The open nature of the course and the sharing that it inspires, benefits current and future participants, especially as the goal of the course is to foster and develop long-term, authentic, professional connections.

Taught by

Peter Magnusson, Patrik Gottfridsson and Nina Löfberg


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