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Online Course

Intercultural Communication and Conflict Resolution

University of California, Irvine via Coursera

Overview

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.

Upon completing this course, you will be able to:
1. Explain the dimensions of intercultural interactions that add to conflict
2. Analyze the dynamics of intercultural interactions
3. Plan strategies for success in intercultural interactions

Syllabus

Getting Started
-Get started with the course! Begin by reading the Course Overview and completing the Course Survey.

Dimensions of Intercultural Interactions and Conflict
-In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.

Analyze the Dynamics of Intercultural Interactions
-In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.

Strategies for Success in Intercultural Interactions
-In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.

Course Wrap-up
-Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Taught by

Najla DeBow and Amit Kothari

Reviews

3.4 rating, based on 5 reviews

Start your review of Intercultural Communication and Conflict Resolution

  • Profile image for Anne E Mrozek
    Anne M.

    Anne completed this course.

    There is a lot of good information presented in this course, but I felt the assessments could have been much better in timing, content, and relationship to surrounding information. The presentation was also unclear in places, ex., in one video the professor...
  • Sylvia completed this course, spending 2 hours a week on it and found the course difficulty to be medium.

    It is a course about intercultural interactions in the professional world. It helps prevent conflicts learning us to preparing ourselves.
  • Mustafa A.

    Mustafa is taking this course right now, spending 2 hours a week on it and found the course difficulty to be medium.

    I would..like to gain.more knowlage and skills..
    Thank your for your suport and time

    Thank you alot
    Mustafa
  • Tom completed this course.

  • Natalia L.

    Natalia is taking this course right now.

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