Advance Your Skills as an IT Help Desk Specialist

Courses under this program:
Course 1: Windows 10: Administration
-Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.

Course 2: Windows 10: Manage and Maintain Windows 10
-Extend the life of your PCs—and review key topics measured on Exam MD-100: Windows 10—by learning how to perform basic management and maintenance of Windows 10.

Course 3: Learning PC Maintenance and Performance
-Maintain the performance of your PC. Learn how to make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates.

Course 4: CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
-Boost your IT career by getting CompTIA A+ certified. Learn what it takes to ace the two required CompTIA A+ exams: Core 1 (220-1001) and Core 2 (220-1002).

Course 5: Troubleshooting Common PC Issues for Users
-Learn how to troubleshoot a range of hardware, software, and network issues that PC users commonly encounter.

Course 6: Innovative Customer Service Techniques
-Improve service quality by learning how to better understand customer needs, influence customer perceptions, and build teamwork.

Course 7: Communication Foundations
-Build your communication skills. Learn how to communicate more effectively in professional situations, including meetings, email, and presentations.

Course 8: Writing Customer Service Emails
-Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.

Course 9: Phone-Based Customer Service
-Learn how to identify and address the unique challenges posed by serving customers over the phone.

Course 10: Time Management Fundamentals
-Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.

Course 11: Decision-Making Strategies
-Learn how to make better business decisions faster, incur less risk, and gain support for your decisions.

Course 12: Teamwork Foundations
-Learn the qualities of effective teams and the role you, as a team member, play in creating a healthy, productive team.

Course 13: Conflict Resolution Foundations
-Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.

Course 14: IT Service Desk: Customer Service Fundamentals
-Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.