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LinkedIn Learning

Build Your Skills in Customer Billing Support

via LinkedIn Learning

Overview

Support your customer’s billing needs by developing a keen understanding of their issues. Develop the ability to quickly adapt to a customer’s situation, even when challenging, in order to build and sustain great relationships.

  • Provide customer support and shepherd customer experiences.
  • Work adaptatively.
  • Build great relationships

Syllabus

  • Course 1: Customer Service Foundations
    • Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
  • Course 2: Customer Service: Problem Solving and Troubleshooting
    • Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.
  • Course 3: Building Rapport with Customers
    • Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
  • Course 4: Customer Service: Serving Customers Through Chat and Text
    • Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
  • Course 5: Creating Positive Conversations with Challenging Customers
    • Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
  • Course 6: How to Be an Adaptable Employee during Change and Uncertainty
    • Learn how to become more adaptable so you can adjust to change and disruption at work—and proactively shape your professional destiny along the way.

Taught by

Jeff Toister, Noah Fleming, Myra Bryant Golden, Leslie O'Flahavan, Myra Bryant Golden and Dorie Clark

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