Discover how to develop a service-oriented team. Learn how to communicate your purpose, emphasize your customers, and create a strategic vision to reinforce a culture of service.
Overview
Syllabus
Introduction
- Welcome
- What is a culture of service?
- Framing
- Clarity of purpose and customer focus
- Your personal backstory
- Tell customer impact stories
- Framing financials and objectives
- Destroy silos
- Metrics and measures
- Focus
- Overcoming mistakes
- Interview and hire for mindset
- When to fire an employee
- How to explain a firing
- Use your culture to recruit top talent
- Your executive team or board
- Meetings
- One on one
- Next steps
Taught by
Lisa Earle McLeod and Elizabeth (McLeod) Lotardo
