Successful change starts at the top. Learn how to communicate, reinforce, and lead your team through change.
Overview
Syllabus
Introduction
- Welcome
- A manager's role in leading change
- Internal versus external
- The change curve
- The relay race of change
- Change saturation
- The fear, uncertainty, and doubt (FUD) factor
- The pain and pleasure of change
- Tell 'em, show 'em, compel 'em
- You get what you say and reinforce through what you reward
- The pushback: Dealing with resistance
- Listening skills: Working through resistance
- Lasting change
- Your role in change
- Managing yourself through change
- Open communications
- Vision
- Engage your team in the change
- Managing and leading through multiple changes
- Effective versus efficient
- Know your audience
- Trust matters
- The case for change
- The main thing in change
Taught by
Donna Brighton
