Learn the fundamentals of working in an outsourcing environment, including the pros and cons of different outsourcing models, outsourcing contracts, and performance reporting.
Overview
Syllabus
Introduction
- Key components of outsourcing
- Things To Know
- Why outsource?
- The benefits of outsourcing
- Common outsourced services
- The disadvantages of outsourcing
- The outsourcing contract structure
- Understanding service levels
- The service request concept
- Performance reporting features
- Status reporting for outsourcing environments
- Applying contract changes
- Next steps
Taught by
Bob McGannon
