Are you going to manage an outsourcing relationship? Learn proper outsourcing management practices, from within the outsourcer or outsourcing client's organization.
Overview
Syllabus
Introduction
- Outsourcing management practices
- Things to know
- Setting up a management office
- Outsourcing governance requirements
- Exploring the division of responsibilities
- Understanding contract reviews
- The outsourcing procedures manual
- Customer satisfaction surveys
- Performing to availability or business outcomes
- Headcount or deliverable commitments
- Problem and change management
- Management of response and delivery times
- Next steps
Taught by
Bob McGannon
