Learn how to evaluate effective transition plans for shifting services from the client's environment to an outsourcer, or from one outsourcer to another.
Overview
Syllabus
Introduction
- Planning transitions
- Things to know
- The overall transition approach
- Personnel transitions
- When to keep skills in house
- Outsourcing human factors
- Leveraging remote and overseas resources
- Transferring assets
- Service levels during transition
- Reviewing the contract
- Conditions for cutover
- Exercise: Your transition approach
- Exercise solution: Your transition approach
- Next steps
Taught by
Bob McGannon
