Root Cause Analysis: Getting to the Root of Business Problems

Introduction

• Cause and effect in business

1. Root Cause Analysis: A Strategic Competitive Advantage

• What is root cause analysis?
• Working with others to find root causes

2. Root Cause Analysis: Building Blocks

• Pareto analysis
• Go see the business process
• Is or is-not narrows down the causes and the problem
• Fishbone diagram
• Five whys analysis

3. Making Root Cause Analysis Work for the Business

• Five why special case: Branching
• Voting on causes from a fishbone
• Working with multiple methods
• Tips and suggestions to improve root cause analysis

Conclusion

• The importance of RCA for your business