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LinkedIn Learning

The Outsourced Environment

via LinkedIn Learning

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Overview

Learn how to discuss and support the work conditions surrounding the management or delivery of outsourced services.

Syllabus

Introduction
  • Enhance your outsourcing environment
  • Things to know
  • The benefit of outsourcing
1. Contract Components
  • Understanding the contract and relationship
  • The ongoing role of the contract
  • The contract points of contact
2. Outsourcing Operational Nuances
  • Who is my boss?
  • Time tracking requirements
  • People you will and won't see
  • Problems: How much should I share?
  • Developing and maintaining technical skills
3. Handling Unique Requests
  • Client: Making special requests
  • Outsourcer: Responding to special requests
Conclusion
  • Exercise: What's missing in this environment?
  • Exercise solution: What's missing in this environment?
  • Next steps

Taught by

Bob McGannon

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