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Negotiation: How to Improve Your Negotiation Skills

Boxplay via edX


Get what you want

Close the gap between where you are and where you would like to be.

Whether it’s a major business contract or a routine transaction, we negotiate every day. In this course, you will develop the negotiation skills to enter any scenario with confidence, get the best deal and establish lasting partnerships along the way.

You will learn how to use communication as a toolbox to debate conflict and gain an advantage in any situation. You will explore the eight steps of the negotiation process and learn how to apply each one to real-life scenarios.

Break ineffective habits

Help uncover what may be holding you back from success, and learn the negotiation traits, habits and behaviors that can help propel you forward.

Hack communication

Understand how to effectively use communication to formulate strategies and techniques to reach your goals.

Debate with foresight

Identify where and why negotiations fail, and gain techniques to avoid canceled contracts and resentment.

Long term success
Discover the magic of how to create long term success and achieve your desired outcome while boosting long term relationships and the chance of repeat business.


  • About CQ: Communication Quotient™. Learn about the CQ: Communication Quotient™ methodology and why it is so important to becoming a better communicator.
  • Introduction to Negotiation. Understand the core definition and a few of the basic approaches to and outcomes of a negotiation.
  • Negotiation Approaches & Possible Outcomes. Watch a real-world example of a negotiation play out, with a careful analysis breaking down how it unfolds.
  • The Different Types of Negotiators. Recognize the five different types of negotiators, the weaknesses of each one, and what you can do to become a more competent, cognizant negotiator.
  • Steps of the Negotiation Process. Learn the eight-stage process of a negotiation, with tips on how to ensure that each stage goes smoothly.
  • Activity, Exams & Resources. Test your knowledge with a final online exam to complete the course and earn your final certificate. Download the syllabus, a glossary, and ongoing activities to inspire life-long practice.

Taught by

Clare Munn, Elisabetta Zucchi, Xiaoqing Wang, Roy Sugarman and Anna Zucchi


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