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RMIT University

Business Futures: Understanding Omni-channel Retailing and Supply Chains

RMIT University via FutureLearn

This course may be unavailable.


About the course

We no longer only buy products or experience services in physical spaces. We now often buy in-store and online using a laptop, a phone and even a watch. This course demystifies the omnichannel experience, and explores how omnichannel retail and supply chains have changed the production and consumption experience for both enterprises and consumers.

Understand omni-channel retailing

We trace the evolution of the retail purchase from physical acts or transactions through to multi-channel online purchasing. Today’s technology-driven virtual and physical worlds enable transactions anytime anywhere and to anyone. We will explore how the omnichannel world differs from multichannel retailing, and how businesses can adopt omnichannel approaches to the production of goods and services.

Learn to manage risk and supply chains in omni-channels

While omnichannel retailing has the potential to deliver unparalleled consumer experience and convenience, it poses a risk for those on the supply side unless they understand the landscape and the demands on traditional marketing and supply chain logistics.

Consider the future of retail

Academics and educators in the fields of supply chain and logistics will lead you through the exciting world of omni-channels and what it might mean for the future of retail.

This course is aimed at professionals and students in disciplines of operations, finance, marketing, or human resources, who wish to learn more about omni-channel and the impact on consumers and supply chain.


  • Welcome
    • Welcome
    • Living the digitised world
    • Omni-channels - where offline meets online
    • Week in review
  • Omni-channel Supply Chain: "Anything, Anytime, Anywhere”
    • "Anything, Anytime, Anywhere"
    • Warehousing and distribution
    • Week in review
  • What’s Next for omni-channels?
    • What's next for omni-channels?
    • Week in review

Taught by

Liz Eades


4.8 rating at FutureLearn based on 145 ratings

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