This is the Age of the Customer. And winning in the Age of the Customer means delivering the best possible customer experience. Companies across industries around the globe are re-thinking and re-engineering their business to deliver superior customer experiences.
In this course, you’ll learn about our SAP Customer Experience solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected, and help customers achieve everyday goals to live a better life.
After this course, you’ll have an understanding of how SAP C/4HANA and its specific cloud offerings empowers employees across all LoBs to better connect with and serve customers.
Unit 1: Reimagine Customer Experience with SAP C/4HANA
Unit 2: Market with Insight and Intelligence with SAP Marketing Cloud
Unit 3: Win with SAP Commerce Cloud
Unit 4: Sell More with SAP Sales Cloud
Unit 5: Make Customers Happy with SAP Service Cloud
Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
Unit 7: Connect with Purpose with SAP C/4HANA Platform