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SAP Retail Omnichannel Commerce

via openSAP


Today's consumers expect a consistent shopping experience across all sales channels of a retail brand. Promotions applicable at all touchpoints, stock inventory insight across warehouses, stores, and 3rd party stock. Click & ship, click & collect, endless aisle, clienteling - you name it.

Consequently, retailers invest heavily in omnichannel IT, to stay relevant and excel in this biggest transformation in retail since the rise of e-commerce.

In this course, you’ll learn about SAP’s strong Retail Omnichannel Commerce solution portfolio, with integrated end-to-end scenarios designed for high-volume retail businesses. The course provides detailed insight into the latest innovations, the reference architecture, as well as best practices and resources to help you succeed.

After completing this course, you’ll have a superb insight into, and understanding of the SAP Retail omnichannel innovations and the role of its key components. You’ll learn how the various capabilities fit together to build a coherent suite of innovations. This broad knowledge empowers you to understand, design, and adapt omnichannel scenarios for SAP-powered consumer businesses.

This course is the best preparation and speed-up you can get to-date for the omnichannel sales activities and projects that lie ahead of you.



  • Week 1: Overview and Reference Architecture
  • Week 2: Omnichannel Promotion Pricing
  • Week 3: Omnichannel Availability & Sourcing
  • Week 4: Customer Engagement
  • Week 5: Learn More / Beyond Omnichannel
  • Week 6: Final Exam


Taught by

Ingo Woesner and Jörg Karpenstein


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