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Operational Context and Data

University at Buffalo and State University of New York via Coursera

This course may be unavailable.


By the end of this course, learners are empowered to implement data-driven process improvement objectives at their organization. The course covers: the business case for IoT (Internet of Things), the strategic importance of aligning operations and performance goals, best practices for collecting data, and facilitating a process mapping activity to visualize and analyze a process’s flow of materials and information. Learners are prepared to focus efforts around business needs, evaluate what the organization should measure, discern between different types of IoT data and collect key performance indicators (KPIs) using IoT technology. Learners have the opportunity to implement process improvement objectives in a mock scenario and consider how the knowledge can be transferred to their own organizational contexts.

Material includes online lectures, videos, demos, project work, readings and discussions. This course is ideal for c-suite professionals, directors and senior-level managers who want to develop a data-driven mindset. Learners should have some familiarity with reading reports, gathering and using data, and interpreting visualizations. It is the first course in the Data-Driven Decision Making (DDDM) specialization. To learn more about the specialization, check out a video overview at


Operations and Performance Goals
-This module covers the business case for establishing a data strategy, including why it is important, from a strategic level, to align your operations and performance goals before you undertake implementation.

Data Collection
-This module covers best practices for collecting data.

Process Mapping
-This module will prepare you to develop current state process maps, prioritize data gaps, and formulate future state process maps.

Project: Data-Driven Process Improvement
-This module provides an opportunity to bridge theory and practice. Learners apply knowledge from this course to solve a business problem.

Taught by

Peter Baumgartner and Akshay Sivadas


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