Communication skills are vital to quality customer service. The lessons in this course are designed to help your employees improve their communication skills and enhance the service they provide your customers.
Overview
Syllabus
- Ch 1. Customer Service Skills
- Ch 2. Conflict Resolution for Customer Service
- Ch 3. Using Phones in Customer Service
- Ch 4. Strategies for Customer Service over the Phone
- Ch 5. Email Strategies for Customer Service
- Ch 6. Stress Management for Customer Service
