IntroductionThe rapid industrialization, revolution in the Information Communication Technology, globalization, etc., have brought about dramatic changes in our need, perceptions, behaviour patterns, attitude towards rights, entitlements responsibilities and concerns as consumers. In developing countries like India, these issues have become more problematic and necessitated the need for consumer education and awareness among the masses.Objectives of the courseTo understand several Consumer Rights against exploitationTo trace out the growth and origin of consumer movement at global and national levelTo know several rights available to consumers under the Consumers protection and other related lawsTo understand the genesis of consumer protection laws in India
Overview
Syllabus
WEEK
TITLE
Week-1
Unit 1: Evolution of the Consumer and Consumerism
Unit 2: Profile of the Consumer
Week-2
Unit 3: Consumer Environment
Unit 4: Consumer Behaviour in Market Economy
Week-3
Unit 5: Consumer Dynamics
Unit 6: Origin and Growth-consumer movement
Unit 7: Consumer Movement: Features, Issues and Trends
Week-4
Unit 8: Consumer Movement in India
Unit 9: Consumer Movement: Global Scenario
Week-5
Unit 10: Consumer Rights
Unit 11: Consumer Responsibilities
Week-6
Unit 12: Consumer Education in India
Unit 13: Consumer and Corporate Social Responsibility (CSR)
Week-7
Unit 14: Evolution of Consumer Protection Laws
Unit 15: Consumer Protection Act– Basic Features
Unit 16: Consumer Protection Act-limitations and Guidelines for Filing
Consumer Complaints
Week-8
Unit 17: Grievance Redressal Mechanisms and their Limitations
Taught by
Dr. Gurmeet Kaur
