About the CourseThis course on Fundamentals of Citizen Centric Governance is designed to acquaint the learners with the dynamics of governance and public services delivery mechanisms. The enrolled learners will understand the nuts and bolts of the citizen-governance interface at the cutting edge level. For this main motive, all those modules are contained in the courses which are essential for an enlightened citizen to know and understand the process, performance and working of the governance at the grassroots. Thus the topics covered under this course are: concept and relevance of the Citizen Centric Governance; Governance at the doorsteps; Governance without Government; Local Governance and decentralization; Mobile Governance channels and framework; Digital India; eKranti and Mission Mode Projects; eGovernance principles, implementation criteria and problems; revolutionary step of eOffice to achieve simplified, responsive, effective and transparent paperless working in the government offices; technological variants of Governance and Bureaucracy such as t-government, i-Government, o-Government, m-Government , Smart Governance , Digital Governance, Data Governance ,AI Governance and digital bureaucracy, for example, Kafkaesque Bureaucracy, Infocracy, e-Bureaucracy, Algorithm Bureaucracy, Algocracy and Automated Sorcerers; features, pre-conditions and barriers in the way to Good Governance; process and performance of the information regime under the RTI Act; computerized public grievance redressal, especially CM Window; Citizens Charters, Right Services Act ensuring time- bound delivery of goods, services and information, sevottam model and core principles to make governance citizen-centric.
1. Governance on the Citizens’ Doorsteps 2. Governance without Government 3. Citizen- Centric Governance: Meaning, Nature and Significance 4. Accountability: Meaning, Aims and Forms and Mechanisms 5. Decentralization and Rural Local Governance: Features of 73rd Act,1992 and Problems of the Panchayats 6. Urban Local Governance: Composition, Functions, Problems and Recommendations 7. Good Governance or Sushasan: Meaning, Features and Pre-conditions 8. Barriers in the way to Good Governance 9. World Bank Report on Good Governance: A Case Study 10. Mobile Governance : Meaning, Aims, Channels, Benefits, Framework and Steps for Effectiveness 11.Janene Ka Haq or Right to Information: An Introduction 12. Features of the RTI Act, 2005 13. Significance of the RTI Act, 2005 14. Process of Getting Information 15. Powers and Functions of the State/Central Public Officers and First Appellate Authorities 16. Exemption from Disclosure of Information 17. Filing Complaints and Appeals 18. Hindrances in the Way to Information Regime 19. Powers and Functions of the Central/ State Information Commissions 20. Designing RTI Applications and Appeals 21. Reviewing the Landmark judgements of the courts 22. Reviewing the landmark Judgements of the Courts 23. RTI and Citizen Centric Governance 24. A Case Study of the Second ARC Report on the RTI 25. Suggestions for Effective Information Regime 26. Digital India: An overview 27. eKranti: Central Mission Mode Projects 28. eKranti: Sate and Integrated Mission Mode Projects 29. eGovernance: Meaning and Significance 30. Criteria of eGovernance Implementation-1 31. Criteria of eGovernance Implementation-2 32. Principles of eGovernance 33. Technological Variants of Governance and Bureaucracy 34. eOffice: A Revolutionary step for Digital Flow of Files and Business Transaction 35. Problems and Issues of eGovernance 36. Sevottam Model : Meaning and Seven Steps 37. Centralized Public Grievances Redressal and Monitoring (CPGRAM): An Overview 38. CM Window and Public Grievances 39. Time Bound Delivery of Services: An Introduction 40. Right to Service : Process 41. Right to Service: Performance and Problems 42. Citizen Charters : Need, Evolution and Principles 43. Citizen Charters: Weaknesses and Recommendations 44. RTI, RTS and eGovernance Intersection for Citizen-Centric Governance 45. Core Principles for Making Governance Citizen Centric