This course offers an introduction and overview of the ITIL (Information Technology Infrastructure Library) framework and its related IT service management (ITSM) concepts. It covers the entire ITIL service life cycle and ITIL process roles, tools, components and objectives. It lays out the ITIL service strategy, service value creation, service assets and resources, service portfolios, service catalogues, service level and financial management. Students learn about the various types of services, and how they create utility and warranty. They learn the role of demand and business relationship management. Further topics described include the service design process and its component roles and 4Ps. The course also outlines service transition, asset, configuration and release management, monitoring and security processes. The course also covers operation management and service desk function and application management, as well as the service improvement process and key terms and concepts. Overall, this course offers a comprehensive, hands-on introduction to ITIL and ITSM concepts.
Overview
Syllabus
1. What is ITIL | ITSM | IT service | Define ITIL | ITIL Tutorial Basics.
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min.
3. ITIL | what is service, service management and stake holder.
4. ITIL| define what is Process | Function | Role.
5. ITIL |What is Service Strategy | Purpose and Objectives.
6. ITIL | Types of Services | Core, enabling, enhancing services.
7. ITIL | Service value creation |utility and warranty.
8. ITIL | value creation | service assets | resource and capability.
9. ITIL | Service Package and service level package.
10. ITIL | Demand Management purpose,scope,objectives.
11. ITIL | service portfolio management Management purpose,scope,objectives.
12. ITIL | Financial Management purpose,scope,objectives.
13. ITIL | business relationship Management purpose,scope,objectives.
14. ITIL l |What is Service Design | Purpose Objectives Roles.
15. ITIL | service design roles | 4Ps of service management.
16. ITIL tutorial | Service Design Package.
17. ITIL| service catalogue management | 2 and 3 view presentation.
18. ITIL | Service Level Management | Service Design Process | SLA structures.
19. ITIL | Supplier Management overview.
20. ITIL | Capacity Management process overview.
21. ITIL | Availability Management process overview | Incident Lifecycle.
22. ITIL | access or security Management process overview | Service Design.
23. ITIL | Design coordination process overview.
24. ITIL | Service transition overview.
27. ITIL | Service Asset and Configuration Management SACM Process overview.
28. ITIL | Release and Deployment Management process overview.
29. ITIL | Knowledge Management process overview.
30. ITIL| service operation overview.
31. ITIL | Event Management Process Overview.
32. ITIL | Incident management overview | workflow.
33. ITIL | Problem Management Process Overview.
34. ITIL | Request fulfillment Process Overview.
35. ITIL | Access Management Process Overview.
36. ITIL | IT service desk function Overview | Types.
38. ITIL | Application Management Function Overview.
39. ITIL | IT Operation Management Function Overview.
40. ITIL | Continuous Service Improvement overview.
41. ITIL | seven step improvement process.
43. ITIL | important key terms and concepts in service management.
Taught by
Kavin Kumar
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Reviews
5.0 rating, based on 4 Class Central reviews
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I recently completed an IT service course, and I must say it was a delightful experience from start to finish. The course content was comprehensive yet presented in a clear and engaging manner, making complex IT concepts easy to understand. The instructors were knowledgeable and supportive, always ready to answer questions and provide guidance.
One of the highlights of the course was the practical hands-on projects, which allowed me to apply the theoretical knowledge gained in real-world scenarios. This practical approach not only enhanced my learning but also gave me valuable skills that I can immediately use in my job. -
Johnson Adedeji AfolayanHere's my review for completed ITIL, ITSM, and IT Service Delivery Management tutorial: Title: Comprehensive Guide to ITIL, ITSM, and IT Service Delivery Management I recently completed the tutorial on ITIL, ITSM, and IT Service Delivery Managemen… -
Thank you for clear explanation on each section of ITIL I've learned from. Very helpful and useful lessons.
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The course is very helpful. I learn a lot about Itil this will assist my organization going forward. As a tester I can Implement what a learned today.
