This course on ITIL Service Operation aims to teach learners how to effectively manage IT services on a daily basis. The course covers processes such as Event Management, Incident Management, Request Fulfilment, Access Management, Problem Management, IT Operations Control, Facilities Management, Application Management, and Technical Management. By the end of the course, students will be able to monitor and control IT services, manage incidents and problems, fulfill service requests, and ensure efficient service delivery. The intended audience for this course includes IT professionals, service desk managers, technical support staff, and anyone interested in IT service management.
Overview
Syllabus
ITIL Service Operation Introduction (ITIL Certification Training 2018).
ITIL Service Operation Processes - I (ITIL Certification Training 2018).
ITIL Service Operation Processes - Request Fulfillment (ITIL Certification Training 2018).
ITIL Service Operation Processes - Problem Management (ITIL Certification Training 2018).
ITIL Service Operation Processes - Access Management (ITIL Certification Training 2018).
ITIL Service Operation Functions - Service Desk (2018).
ITIL Service Operation Function - Technical Management (2018).
ITIL Service Operation Function - Application Management (2018).
ITIL Service Operation Function - IT Operations Management (2018).
Taught by
ITIL School
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Reviews
4.5 rating, based on 2 Class Central reviews
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It was very good or its a good course that everyone can study ,even though it is a bit difficult .but I'm eager to learn or going further with your courses.
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Zaid MkangwaThe course content is well arranged. Any IT professional can easily understand it and implement what has been taught in this course.
