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University of Washington

Business English: Planning & Negotiating

University of Washington via Coursera


In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue


  • Week 1: Exchanging Information
    • Exchanging information is the first step in negotiating. In this module, we’re going to look at ways to request and give information. We’ll also look at how to make comparisons before making a final decision.
  • Week 2: Negotiating
    • In this week, you will receive an overview of negotiations, learn to make a proposal, and also be able to make a concession during negotiations.
  • Week 3: Handling Problems
    • When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.
  • Week 4: Planning and Announcing Events
    • Planning events can be a lot of work, but has a huge pay off. You will learn about organizing and announcing events before implementing your plans.

Taught by

Daphne Mackey and Richard Moore


4.8 rating, based on 5 Class Central reviews

4.8 rating at Coursera based on 546 ratings

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  • In this course, a trainee will learn language and strategies for successful negotiations culminating in a written announcement for an event. The Course Learning Objectives are straight to the point, so that the learners can achieve some basic skill…
  • This course is so essential because it teaches the students how to negotiate and how to plan effective negotiations strategies. Negotiations skills are great skills to develope.
  • I hope that I will do all of this lessons, and take knowledge for my life. I see these courses in telegram. And i do everything. At the end I want to say that i will be leave this country.
  • Taking this course among others has helped me a lot with vocabulary, language and the assignments helped me improve a lot, like Eleanor Roosevelt:"Do one thing everyday that scares you"
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    Hassane Drame

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