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Trailhead

Deliver Great Patient Care with Health Cloud

Salesforce via Trailhead

Overview

Learn how Health Cloud helps you deliver collaborative, connected support for ... patients and caregivers.
  • See how Salesforce Health Cloud makes patient care more collaborative and connected.
  • Learn how to use the various data models available in Health Cloud.
  • Learn how to set up Salesforce Health Cloud for your unique organization.
  • Tailor the health timeline, patient card, and list filters to cover your patients’ needs.
  • Discover how Health Cloud enables providers to deliver better care.
  • Tailor the health timeline, patient card, and list filters to monitor patient care.
  • Learn how to deliver fantastic member experiences with Health Cloud for Payers.
  • Boost your med tech sales with Health Cloud intelligent sales features.
  • Use relationship cards and search to match patients with the right providers.
  • Enroll patients in Care Programs to increase adherence and drive better health outcomes.
  • Customize care plans to meet your organization's business needs.
  • Streamline utilization management business processes for better member care management.
  • Explore the basics of interoperability and the FHIR R4-aligned clinical data model.
  • Configure and upload care program consent documents in Health Cloud.
  • Set up Tableau CRM for Healthcare to view key metrics about patients and members.
  • Use dashboards to gain actionable insights about patients and members.

Syllabus

  • Care Coordination Basics
    • Meet the Health Cloud Console
    • Get Started with Care Coordination
    • Engage the Patient’s Supporters to Customize and Coordinate Care
  • Health Cloud Data Models
    • Take a Look at the Household Data Model
    • Examine the Clinical Data Model
    • Investigate the Health Insurance and Claims Data Model
    • Get to Know the Care Program Data Model
    • Discover the Social Determinants of Health Data Model
    • Learn About the Provider Data Model
    • Understand the Utilization Management Data Model
  • Health Cloud Setup Basics
    • Customize Your Org and Install Health Cloud
    • Protect Privacy in Health Cloud
    • Customize Your Health Cloud Lightning Console
  • Health Cloud Patient Data Displays
    • Add Objects to the Health Timeline
    • Adapt the Patient Card in the Console
    • Set Up Patient List Filters
  • Health Cloud for Providers
    • Reimagine Patient Experience with Health Cloud
    • Handle Patient Data Better
    • Manage Provider Networks, Inventory, and Documentation
  • Customize Patient Data Displays
    • Learn About the Patient Timeline
    • Create a Custom Object for Patient Data
    • Create a Custom Timeline View
    • Customize the Patient Card
    • Create a Filtered Patient List
  • Health Cloud for Payers
    • Get to Know the Payer Industry Trends
    • Boost Member Health and Wellness Engagement
    • Implement an Intelligent Care Management System
  • Health Cloud for Med Tech Sales
    • Learn About Health Cloud for Med Tech Sales
    • Use Intelligent Sales Agreements and Forecasting
    • Use Intelligent Sales to Manage Sales Visits and Inventory
  • Health Cloud Provider Relationships and Search
    • Learn About the Health Cloud Provider Data Model
    • Configure Provider Relationship Cards
    • Set Up Provider Search
  • Health Cloud Care Programs
    • Get to Know Care Programs
    • Set Up Care Programs
    • Use Care Programs
  • Health Cloud Care Plans
    • Explore Care Plans and Care Plan Templates
    • Set Up Care Plans
    • Customize Care Plans
    • Create and Use Care Plans
  • Health Cloud Utilization Management
    • Learn About Utilization Management
    • Set Up Utilization Management
  • Interoperability and the Clinical Data Model
    • Learn About Interoperability
    • Review the Data Exchange Standards
    • Explore the Clinical Data Model
  • Consent Management for Health Cloud
    • Learn About Consent Management for Health Cloud
    • Set Up Consent Management in Health Cloud
  • Tableau CRM for Healthcare Administration
    • Get Started with Tableau CRM for Healthcare
    • Set Up the Tableau CRM for Healthcare App
  • Tableau CRM for Healthcare Dashboards
    • Get to Know Tableau CRM for Healthcare Dashboards
    • Use Care Plan Adherence Dashboards
    • Use Utilization Analytics Dashboards
    • Use Referral Analytics Dashboards
    • Use Visit Insights and Team Insights Dashboards
    • Use Patient Segmentation and Social Determinants Dashboards

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