Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and achieve shorter handling, while making overall operations faster and more effective. In this lab, you'll learn how to use Dialogflow to create a conversational interface.
Overview
Syllabus
- GSP791
- Overview
- Lab scenario
- Dialogflow components
- Setup and requirements
- Task 1. Enable the API
- Task 2. Create your first Dialogflow agent
- Task 3. Create your first intent
- Task 4. Extract data with entities
- Task 5. Use slot-filling
- Task 6. Export your agent
- Congratulations!
Tags
Related Courses
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Design Conversational Flows for your Agent
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Dialogflow CX: Enable IVR Features for your Voice Agent
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Virtual Agent Development in Dialogflow ES for Citizen Devs
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Virtual Agent Development in Dialogflow CX for Citizen Devs
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Building Virtual Agent Fulfillment
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Create Conversational AI Agents with Dialogflow CX
