Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Trailhead

Discover the Salesforce Way

Salesforce via Trailhead

Overview

Learn discovery and value-selling techniques to identify customer needs and deliver successful solutions.
  • Learn customer goals and challenges to build the best strategy for their business.
  • Show your customers the importance of value over price.

Syllabus

  • Customer-Centric Discovery for Salesforce Partners
    • Get Started with Customer-Centric Discovery
    • Know Your Customer
    • Be Your Customer
    • Connect with Your Customer
    • Create with Your Customer
  • Value Selling for Salesforce Partners
    • Know the Importance of Value
    • Build a Value Hypothesis
    • Show Value with a Cost-Benefit Analysis
    • Close with a Business Case

Reviews

Start your review of Discover the Salesforce Way

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.