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Trailhead

Empower Your Salesforce Users

Salesforce via Trailhead

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Overview

Learn effective strategies for driving end user adoption.
  • Learn how to support your Salesforce users and prepare them for success.
  • Discover tools for tracking end user adoption of Salesforce.
  • Gather insights from customers or employees with surveys.

Syllabus

  • User Training and Enablement
    • Communicate Your Training Goals
    • Develop a Training Plan
    • Build Your Training Library
    • Add Learning as Users Work
    • Encourage and Support Users
  • User Adoption Metrics
    • Measure Salesforce Usage
    • Track Business Outcomes
  • Survey Basics
    • Prepare for Your First Survey
    • Build Your Survey
    • Add Logic to Your Survey
    • Send Out and Track Your Survey

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