Class Central Tips
Upon completing this course, you will be able to:
1. Describe the difference between managers and leaders
2. Explore the focus of a manager’s job
3. Cite the required skills for a new manager’s success
4. Describe the five functions of management
5. Explain the new model management operating philosophy
6. Describe the hierarchy of planning
7. Use the SMART goal setting technique
8. Discuss the concept of evolution of leadership
9. Explain how customer satisfaction is linked to controlling
10. Discuss the power of building a network