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IBM IT Support

IBM via Coursera Professional Certificate


Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service. You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues. When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search. You’ll also be prepared to take the CompTIA ITF+ certification exams and receive a 30% discount voucher for the certification exams like A+.


Course 1: Introduction to Technical Support
- Offered by IBM. Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate ... Enroll for free.

Course 2: Introduction to Hardware and Operating Systems
- Offered by IBM. Get ready to enter the thriving field of Information Technology (IT), with job ready skills! This beginner friendly course ... Enroll for free.

Course 3: Introduction to Software, Programming, and Databases
- Offered by IBM. Take the next step in your IT professional journey with this self-paced, beginner friendly course! This course covers the ... Enroll for free.

Course 4: Introduction to Networking and Storage
- Offered by IBM. Jumpstart your career in Information Technology (IT) with this beginner friendly, self-paced course! By taking this course ... Enroll for free.

Course 5: Introduction to Cybersecurity Essentials
- Offered by IBM. With this beginner friendly course, learn fundamental Cybersecurity skills that are crucial for anyone using computing ... Enroll for free.

Course 6: Introduction to Cloud Computing
- Offered by IBM. Start your cloud computing journey with this self-paced introductory course! Whether you need general cloud computing ... Enroll for free.

Course 7: Technical Support Case Studies and Capstone
- Offered by IBM. In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic ... Enroll for free.


Taught by

Rav Ahuja and Skills Network


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