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IBM

IBM Technical Support

IBM via Coursera Professional Certificate

Overview

Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for. Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist. When you successfully complete the program you’ll receive dual credentials, a Professional Certificate to showcase your job readiness to potential employers, as well as an IBM Digital Badge that will help your profile stand out. You will also gain access to career and job placement resources upon completion, which will guide you with developing your resume, promoting your new skills, and help you in your job search. ¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).

Syllabus

Course 1: Introduction to Hardware and Operating Systems
- Offered by IBM. If you're ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to ... Enroll for free.

Course 2: Introduction to Software, Programming, and Databases
- Offered by IBM. There are many types of software and understanding software can be overwhelming. This course aims to help you understand ... Enroll for free.

Course 3: Introduction to Networking and Storage
- Offered by IBM. Gain skills that keep users connected. Learn how to diagnose and repair basic networking and security problems. Designed ... Enroll for free.

Course 4: Introduction to Cybersecurity Essentials
- Offered by IBM. Build key skills needed to recognize common security threats and risks. Discover the characteristics of cyber-attacks and ... Enroll for free.

Course 5: Introduction to Cloud Computing
- Offered by IBM. This course introduces you to the core concepts of cloud computing. You gain the foundational knowledge required for ... Enroll for free.

Course 6: Introduction to Technical Support
- Offered by IBM. Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM ... Enroll for free.

Course 7: Technical Support Case Studies and Capstone
- Offered by IBM. Apply your IT Technical support skills to real-world scenarios. You’ll review case studies that call for the use of IT ... Enroll for free.

Courses

Taught by

Rav Ahuja and Skills Network

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