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Communicating about Culturally Sensitive Issues

via LinkedIn Learning

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Overview

Explore principles and strategies that can help you have more productive, meaningful conversations about diversity.

Syllabus

Introduction

Navigate difficult conversations

1. Why Conversations around Culture Are Tricky

Same situation, different viewpoints
Implicit associations and unconscious bias
Avoid microaggressions

2. Principles for Culturally Sensitive Conversations

Ground rules for culturally sensitive conversations
Focus on impact rather than intent
Commit to a dialogue rather than debate
Remember that words matter
Use the platinum rule

3. Techniques for Dialogues around Diversity

Be an ally for those around you
Respond with empathy
How to ask questions about culturally sensitive topics
How to share feedback that you're offended
Ways to apologize

Conclusion

Improve your communication skills

Taught by

Daisy Lovelace

Reviews

4.7 rating at LinkedIn Learning based on 2320 ratings

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