Learn how to manage customer expectations so customers leave satisfied and keep coming back.
Overview
Syllabus
Introduction
- Set yourself up for success with good customer service
- Understand the impact of unpleasant surprises
- Find places where you can manage expectations
- Use clear language to avoid surprises
- Educate customers on what to expect
- Understand why customers don't read
- Adjust unreasonable expectations
- Take action
Taught by
Jeff Toister
