Get started with System Center 2016 Service Manager (SM). Learn how SM helps you implement, track, and support IT service requests and enterprise incident and problem management.
Overview
Syllabus
Introduction
- Welcome
- What is System Center 2016 Service Manager?
- What you need to know
- SM overview
- SM management and data warehouse servers
- SM connectors
- Install the SM management server
- Install the SM data warehouse server
- Explore the SM console
- Install the Self-Service Portal
- Explore the Self-Service Portal
- Configure the Active Directory connector
- Configure the Configuration Manager connector
- Configure the Orchestrator connector
- Create and manage configuration items
- Configure a service level objective
- Configure incident, problem, and change request settings
- Configure notification settings
- Create an incident
- Create a problem
- Create a change request
- Create a compliance baseline workflow
- Service Catalog overview
- Publish a service offering to the Self-Service Portal
- Next steps
Taught by
Daniel Lachance
