Use the principles of operational excellence to deliver more value; improve processes, products, and services; and increase and sustain your competitive advantage.
Overview
Syllabus
Introduction
- Welcome to Operational Excellence
- What is operational excellence?
- Process stakeholders and SIPOC
- Voice of the customer, CTQs, and metrics
- Kano model and Its Implications
- Variation
- Quality at the source
- Error-proofing or poka-yoke
- Lean principles
- Process mapping
- FMEA: Failure modes and effects analysis
- Process control and the control plan
- Key roles in operational excellence
- Alignment for operational excellence
- Choose the right methodology
- Process or value stream management
- Lean event, Kaizen, or workout
- Six Sigma DMAIC
- DMADV: Design for Six Sigma
- Implementation challenges
- Audits to sustain operational excellence
- Next steps
Taught by
Richard Chua
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