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Continuous Quality Improvement: Tools and Techniques

Quality Council of India and Indian Institute of Management Bangalore via Swayam


About this courseThis course is from "Quality Council of India".You will learn about the importance of quality in a healthcare organization and how you can contribute by implementing a project to improve processes of care and outcomes. By learning the methods of QI and implementing these methods, you will add powerful QI tools to your ‘toolbox.’ This course helps you use structural tools for analysis, decision making and performance measurement. Healthcare environments are complex settings and call for a sophisticated set of collaborative teamwork skills and systems thinking is essential. The objective of this course is to empower you to improve your knowledge and skills in the science of quality improvement so that you can take action in your own organization to improve the quality of care for your customers. This course encourages people to think creatively about what it means for an organization to make quality the highest priority. It includes practical application of Quality management processes and tools are presented for the continuous improvement of organizational quality.After completion of the continuous quality improvement course, you should be able to:1. Demonstrate knowledge and skills necessary to effectively participate as a contributing member or leader of a CQI effort.2. Demonstrate an appreciation for the need to improve quality in an Organization and the contribution that CQI methodology can make to the Organization system and its patients.CQI is the process-based, data-driven approach to improving the quality of a product or service. It operates under the belief that there is always room for improving operations, processes, and activities to increase quality.This course will help you learn structural tools for analysis, decision-making, and performance measurement especially in healthcare organizations.


Week 1: Introduction to Quality and Quality in Healthcare

About Quality ,The Factory System ,Scientific Management , Life of Taylor, Statistical Quality Control , World War II , History of Japan’s Quality Movement , Present Scenario , Quality in Healthcare , Need of Quality in Healthcare , History of Quality in HealthCare

Week 2: Quality Pioneers and Quality Improvement

Quality Guru like Walter A. Shewhart , Dr. W Edwards Deming , Early life and work , Work in Japan , Later work in U.S, Deming’s 14 points , Joseph M. Juran , Major Points of Joseph M. Juran , Key Ideas of Joseph M. Juran, Quality Trilogy of Joseph M. Juran, Kaoru Ishikawa , Kaoru Ishikawa- One Step Further , Definition of Quality Improvement, Difference between Change & Improvement

Week 3: CQI and Quality Tools

What is CQI , Principles of CQI , Components of CQI Culture , Facilitating Factors, Barriers ,Benefits of CQI and using Tools, Focus , Where to Begin ?, Data , Method of Data Collection , Way to Do Quality Improvement , Quality Tools , Seven Basic Tools

Week 4: PDCA Cycle

PDCA Cycle, PDCA Introduction, PDCA Implementation, Phase of the PDCA Model: Plan & Case Study

Week 5: PDCA Tools and Techniques

PDCA Introduction, Tools & Technique , Cause and Effect Diagram, Pareto Chart , Flow chart , Benefit of PDCA Cycle.

Week 6: Root Cause Analysis

Introduction of RCA , RCA in Healthcare , Purpose of RCA , Characteristics of RCA , RCA assumption , Who is responsible for RCA , Purpose of RCA,Technique of RCA

Week 7: RCA Tools and Techniques

Introduction of RCA Tools and Techniques ,Five Whys, Causal Tree Tool, Five Rules of Causation , Decision Table

Week 8: Failure Modes and Effects Analysis (FMEA)

Introduction & Objective of FEMA, Type of FEMA , Tool for Predicting FEMA, SFEMA, DFEMA,PFEMA, FEMA in Healthcare , FEMA vs HFEMA

Week 9: FMEA Implementation

FEMA Implementation, Limitation & template, Implementation Process

Week 10: Six Sigma

Six Sigma : Definition , Six Sigma’s Heroic Goal , Application in Healthcare , Need of Six Sigma , Six Sigma Methodology , DMAIC, DMADV, DMAIC Vs. DMADV , Tools , Affinity Diagram , 5W1H

Week 11: Lean

History of Lean, Lean in Healthcare , Category of Waste, Tactical Tools of Lean, Value –Stream Mapping , 5S, Lean Vs. Six Sigma

Week 12: Lean Six Sigma

Introduction of Lean Six Sigma (6σ) (LSS), Roles and Responsibility of LSS Green Belt (GB), Alignment of Lean Six Sigma (6σ), Statistical Process Control (SPC), Statistical Analysis Tools, Tools for LSS, Future Challenges in LSS.

Taught by

Dr Sanjeev Singh



4.5 rating, based on 2 Class Central reviews

Start your review of Continuous Quality Improvement: Tools and Techniques

    course is very good. but no directives on final exam in 2021 is still announced or mailed . pls the exam date and how to pay the exam fee etc be spelt out under announcement pls .

    pubalina samanta
  • Profile image for Mahad Ashfaq
    Mahad Ashfaq
    excellent course learn different quality control tools, six sigma, lean manufacturing and six sigma basic.

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