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LinkedIn Learning

Outsourcing Critical Success Factors

via LinkedIn Learning

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Overview

Learn how to build a successful outsourcing relationship benefitting the outsourcer and the client, as well as how you can contribute to this positive relationship.

Syllabus

Introduction
  • Successful outsourcing
  • Things to know
1. Outsourcing Services
  • Understanding what you are outsourcing
  • Vendor vs. partner: Which is best?
  • Current and future services
2. Service Quality
  • Required level of service
  • Service levels and service penalties
  • Prioritizing services
3. Essential Processes and Procedures
  • Effective service request processes
  • Requesting a one-off service
  • Business strategy planning
Conclusion
  • Exercise: Find the pitfalls
  • Exercise solution: Find the pitfalls
  • Next steps

Taught by

Bob McGannon

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